FAQs

BRIEF STEP BY STEP PROCESS FOR PRINTED CARDS

STEP 1: Choose a card and personalize the text in the appropriate personalization box. (For some of our cards, there is the option for us to mail out your cards for you. Saving you time and a trip to the mailbox. This is optional)

STEP 2: Click "Add To Cart." (In the shopping cart, there is an additional personalization option available. You can add your logo to the back of your card. This is optional.)

STEP 3: Click "Checkout" and "Continue as Guest" to fill in the shipping information so we know where to send your card.

STEP 4: Pay

STEP 5: **Only if you ordered a card that requires you to send us files like for photo cards or to send logo files etc - do you need this step** You will receive an order confirmation email. In this email is a direct link to where you need to go to securely upload your files to send to us. Uploading your files to send is as easy as sending an email. Send files.

STEP 6: Once we have all of the files necessary to complete your order we will begin working on getting you a proof within 1 - 2 business days after you placed your order.

STEP 7: Proof sent to customer.

STEP 8: Customer approves proof or requires edits.

STEP 9: When final approval from customer is received, card(s) goes into production for print.

STEP 10: Card is shipped.

PRINTED CARDS

a. What is your production schedule? There are four phases of production: Proof, Approval, Production and then Shipping. Proof - Once you place your order our talented staff gets to work on sending you a proof of the final design(s). Proofs are generally created within 1-2 business days from the day of your order, unless it is a custom order which may take longer. Approval - You are entitled to revise your order up to 2 times at no additional charge. If you have additional changes beyond that point, there will be a $30 charge per revision. Production - Once we receive final approval of your proof from you, your order generally goes into production within 1 business day. Shipping - Your order then ships within 1 business day after production is complete. Under no circumstances do we send a personalized or fully customized product into production without a proof approval. Please note that the production time varies based on the product and amount ordered. Custom orders take longer depending on the special designs or features requested.

b. What type of paper do you use? We use 98lb cover card stock, glimmering paper and a mica coated color with just the right amount of shimmer and shine. In keeping with a strong environmental commitment we chose a paper that is manufactured carbon neutral and uses 30% recycled paper in select items.

c. What type of printer do you use to print? A digital color press.

d. Can I get a sample sent to my house? Yes, you may receive a random selection of our printed cards for purposes of quality and color review. As is custom, you will need to pay for shipping. Here are images of a few cards we printed.

e. Can I change or alter any of Punch Street’s existing designs on your website? Yes, for an extra fee you can change or alter any of our existing designs. For instance, we can change a one photo option card to multiple photo options. The price to alter depends on the requested change.

f. What is your standard font? For invitations, we match the font as seen in the placeholder information in the text of the invitation. For greeting cards and postcards we use bradley handwriting to recreate the impact of actual handwriting. You may always request a different font, if needed, once you receive your proof. We aim to please.

g. Are envelopes included? Blank white envelopes are included with a purchase of printed greeting cards and flat cards for no additional charge. Envelopes are not included for orders of postcards.

ECARDS

a. Do you offer eCards? Yes, at this time we offer non-animated custom eCards intended for clients wanting to save on their large print runs.

b. How much are eCards? Intended for our customers that want to avoid fees on larger print runs, we offer eCards for the reasonable flat fee of $249 USD. This option can be found in the Custom section of our Home page main menu. The fee includes a designer dedicated to your project who will create a custom design to match your business logo and your specifications that you will find nowhere else. You can send to as many recipients as you like for the same flat fee and across a multitude of platforms.

c. Do you offer an eCard sending platform? We are better able to serve our demographic, who are frequent social media users as well as on email, by not providing an eCard email sending platform. Once we complete your design you will receive a final jpeg file which makes it easy to send across multiple platforms to post, instagram, tweet and email your eCard. By not offering an eCard email sending platform, you are also in full privacy control and left comforted that we will not sell or advertise to your recipients.

SENDING FILES TO PUNCH STREET

a. I made a purchase and need to send Punch Street files to complete my order. What do I do? Punch Street has a main "File Send" page in order to receive files from customers. You can send files to Punch Street securely by visiting our "Customer Service" tab on the Home page main menu. Choose "File Send" from the drop down menu. Once there, you will be prompted to enter your information such as your name, email, order number and any special message.

CONTACTING PUNCHSTREET

a. How do I contact Punch Street? You can contact us via email or phone. Our general email is customerservice@punchstreet.com. Our general phone number is 1.855.246.4390. Please leave a message and someone will return your call. More specific information is listed in the "Customer Service" tab on the Home page main menu. Choose "Contact Us" from the drop down menu for this information.

b. What are normal business hours to contact Punch Street? Normal business hours are Monday – Friday, 9am – 5pm (EST).

ADD MY LOGO FEATURE

a. What is the Add My Logo feature? For a small additional fee, Punch Street allows you to place your company logo on certain orders of personal printed cards. This feature is offered in conjunction with purchases of printed greeting cards only. Punch Street’s Add Your Logo feature is a great way to elegantly promote yourself or your company even during special occasions. It’s like having your own greeting card line! Please note that not all logos will work on every design due to size, file compatibility and design limitations.

b. How do I send you my logo? You can send files to Punch Street securely using our File Send page. Please see the “Customer Service” tab on the Home page main menu. Choose “File Send” from the drop down menu. Once there, you will be prompted to enter your information such as your name, email, order number and any special messages. It’s as easy as sending an email!

c. What file types do you accept for logos? We accept jpg, gif, png, bmp logo files with a preferred maximum file size of 200kB and maximum dimensions of 620px (width) 90px (height).

d. How do I send you other instructions? On our "File Send" (Customer Service > File Send) page you can utilize the Message box to add any additional instructions and requests.

e. Do you design Logos? We do not design logos but we do give referrals. Contact us using the general inquiry email or phone number if you need a referral for a logo design.

MAIL OUT FOR ME FEATURE

a. What is the Mail Out for Me feature? With Punch Street’s mailing service, we place both To and From addresses on your envelopes, place stamps, seal your envelopes and save you a trip to the post office by mailing your bulk order of invitations or announcements directly to your recipients! Using our Mail Out for Me feature sets an upscale tone for your event by avoiding messy handwriting addresses, saves you time and shipping costs (you pay the flat fee for the service which includes stamps and labeled envelopes). In the product page of certain invitations and announcement, you will see an option for “Mail Out for Me.” Click yes. An additional charge applies.

b. I selected Mail Out for Me, what now? After fully completing your purchase, your order confirmation email will contain a link to our File Send page so you can send us your address list. On our File Send page you can securely share files with us. To visit our File Send page, please see the “Customer Service” tab in the Home page main menu. Choose “File Send” from the drop down menu. Once there, you will be prompted to enter your information such as your name, email, order number. It’s as easy as sending an email! What types of files do you accept for address lists? We accept Word and Excel files for mailing address lists.

c. How will I know that my envelopes are in the mail? We will send you a confirmation email letting you know that your cards have been picked up or sent to the post office. By selecting our “Mail Out for Me” mailing service option, the cards that we mail will be sent USPS and cannot be expedited nor will any tracking information be available.

d. Is the Mail Out Feature for U.S. recipients only? Yes. At this time, international delivery is not available with our mailing service. If you elect to have Punch Street mail out your cards for you please provide a valid U.S. mailing address.

e. If I don’t select Mail Out for Me, what happens? You will receive unstamped blank envelopes shipped to the shipping address entered at checkout.

CUSTOM ORDERS

a. How long does a custom order take? It depends on the product, quantity and the speed of your approvals.

b. How much is a custom design? Custom designs start at $249.

c. I want a custom design for a printed card and I don’t see that option? Please email us at custom@punchstreet.com, subject line: custom design and let us know your needs. We try to provide a discounted rate if you print your custom design with us as well.

d. How do I send you special requests and files for my custom order? Use our File Send page to securely share files with us and make special requests. To visit our File Send page, please see the Customer Service tab in the Home page main menu. Choose “File Send” from the drop down menu. Once there, it’s like sending us an email! Utilize the message box for any additional instructions.

PHOTO CARDS

a. What happens after I make a purchase for a photo card? Once you complete purchasing a photo card, visit our File Send page by clicking on Customer Service in the main menu of the Home page and choosing “File Send” from the drop down. There you will be prompted to enter your full name, email and order number. It’s as easy as sending an email!

b. Do you take photos taken from a mobile phone? We will do our best to work with the resolution of the photo that you give us. However, we recommend photos to be taken on a digital camera shot in the highest resolution.

c. What photo formats do you support? .jpg, .gif, .png, and .bmp files that are 25 MB or less. Please do not resize your photo before sending, as this may compromise print quality.

d. Can I ask Punch Street to change the color of my photos? Color images can be converted to black and white or sepia tone at no additional charge. Please specify this request in the Message box when submitting your photo.

e. Can I make special requests regarding cropping and placement? Yes! If you do have any special requests be sure to provide this information in the Message box of your File Send email.

PAYMENTS, SHIPPING & TAXES

a. What payment methods do you accept? Paypal, discover, visa, and mastercard. All orders taken online using credit or debit cards are encrypted and highly secure. At this time we don’t accept checks or money orders as a form of payment.

b. How do you ship? All orders are shipped through USPS and/or FedEx

c. How much is shipping? Shipping costs are automatically calculated by USPS and Fed/Ex carriers at checkout based on the weight of the item ordered and the destination of delivery

d. How do you calculate sales taxes? For U.S. deliveries, we collect sales tax in accordance with state laws. The amount charged (if the relevant state requires it) varies by state. At the moment we are only collecting sales tax from orders shipped to New York addresses

Note: Tax rates are subject to change at any time.

RETURNS

a. What is your return policy?

i. Printed Cards: If your item is damaged during shipping or if there is an error that we are responsible for, please let us know as soon as possible and we will work with you to resolve the situation quickly. Proofs are provided in advance, so please be sure to check for misspellings, punctuation and grammatical errors. While we do our best to ensure that there are no errors on your designs, you are responsible for accurate proofing prior to giving us the go-ahead on printing. We will not accept returns based on proofing oversights or errors. However, if you are not satisfied with your order for whatever reason you have the option of returning your order for a store credit. Must be within seven (7) business days after receipt of purchase.

ii. Gifts Items: Final sale only. There are no returns on gift items. Exchange only.

iii. Full Custom Orders and eCards - Any: Due to the highly personalized nature of these products, we cannot accept returns or exchanges on these items. You are entitled to 2 free proofs in advance, so please be sure to check for misspellings, punctuation and grammatical errors to ensure satisfaction of your order.

PROOFS

What if I approved a proof but I am dissatisfied when I receive the actual product? See Returns.

BUSINESS HOURS

What are your normal business hours? 9am - 5pm (EST) Monday - Friday

ORDER STATUS

as long as your order has not gone to print.

TAX EXEMPTIONS

As a school or non-profit, you may be eligible to make tax-exempt purchases. You will need the following:

A Punch Street account used solely for your organization's purchases and separate from any accounts for personal use.

A "tax exemption certificate" form, issued by the state in which your school or nonprofit organization is based.

Send us the completed and signed certificate. You can submit the form to us by email at customerservice@punchstreet.com, subject line "Tax Exemption Certificate." Please be sure to include a note indicated the email address of the Punch Street account, as well as your contact information.

Please allow at least 5 - 7 business days for Punch Street to update your account. We'll notify you by email when the account is ready. We are not able to refund tax charges for orders placed before we receive this certification.